Shipping policy

### **Shipping Policy**

At Think Bridal, we are committed to ensuring your order arrives safely and promptly. Below is an overview of our shipping policies, including shipping methods, costs, and estimated delivery times.

#### **1. Shipping Methods**
- **Standard Shipping**: We offer free standard shipping on all orders. Delivery typically takes between 7 to 28 business days, depending on your location.
- **Expedited Shipping**: Expedited shipping via [Shipping Carrier, e.g., DHL, FedEx] is available for an additional charge. Delivery times for expedited shipping vary, but typically range from 3 to 7 business days.
- **International Shipping**: We also offer international shipping. International shipping times vary depending on the destination. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the buyer.

#### **2. Shipping Costs**
- **Domestic Shipping**: Standard shipping is free on all domestic orders. Expedited shipping costs are calculated individually based on your location and the size of the order.
- **International Shipping**: We offer free standard shipping on all orders. Please be aware that additional customs fees, duties, or taxes may apply to international orders and are the responsibility of the customer.

#### **3. Order Processing Time**
- **Processing Time**: Orders are processed within 3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
- **Custom Orders**: Custom or made-to-order items may take additional time to process, typically between 1 to 3 weeks, depending on the complexity of the order. Orders are processed when all the required order information is gathered e.g: wedding date, individual measurements if applicable, custom requirements etc. 

#### **4. Shipping Confirmation**
- **Tracking**: Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order online using the provided tracking number.
- **Delivery Delays**: Occasionally, delivery times may be affected by factors outside our control, such as weather, holidays, or carrier delays. While we strive to meet estimated delivery times, we cannot guarantee that all orders will arrive by a specific date.

#### **5. Damaged or Lost Shipments**
- **Damaged Items**: We take extra care in packaging your items to ensure they arrive safely. We are not responsible for any damage of shipments once they have been handed over to the carrier.
- **Lost Shipments**: We are not responsible for lost shipments once they have been handed over to the carrier. If your package is lost or missing, please file a claim directly with the shipping carrier.

#### **6. Address Accuracy**
- **Shipping Address**: Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information. If you notice an error in your address, please contact us immediately at thinkbridall@gmail.com .

#### **7. Customs and Import Duties (International Orders)**
- **Customs Fees**: International shipments may be subject to customs duties, taxes, or import fees. These charges are determined by the customs office in the destination country and are the responsibility of the buyer. We recommend checking with your local customs office to understand any additional charges that may apply.
- **Customs Delays**: Customs procedures may cause delays in shipping. Please be aware that this is beyond our control, and we cannot guarantee delivery dates for international orders.

#### **8. Order Cancellations**
- **Cancellation Policy**: Once an order is placed, we begin processing it immediately. If you need to cancel or modify your order, please contact us within 24 hours of placing your order. After this time, cancellations or changes may not be possible, especially for custom or made-to-order items.

#### **9. Customer Support**
- **Contact Us**: If you have any questions regarding your order, shipping methods, or delivery times, please feel free to contact our customer service team at info@thinkbridal.net . We are happy to assist you.

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Thank you for shopping with Think Bridal. We strive to make your shopping experience as smooth and enjoyable as possible. Please let us know if you have any questions or need further assistance with your order!