Frequently asked questions
How long does it take to make a dress?
Time frame:
The standard period for making wedding dresses is 12 weeks
Dresses customized to fit a person’s precise body measurements are made from 12 weeks.
Extra charge:
It is paid 15% extra for urgency of making an order within 6 weeks
It is paid 10% extra for urgency of making an order within 6-8 weeks
The availability of an expedited sewing service would have to be confirmed before purchase.
How long will it take for my order to arrive?
**Standart free delivery with tracking**:
For deliveries within Europe, you can expect your order to arrive within 1 to 3 weeks. For orders to the USA, delivery typically takes 2 to 4 weeks.
Please note that these timeframes can vary based on many factors. If you have any specific deadlines, feel free to reach out to us, and we'll do our best to accommodate your needs!
**Expedited shipping with DHL can be arranged at an EXTRA cost. **
DHL shipping times can vary depending on the destination and the service selected. Below are typical delivery timeframes:
1. DHL Express Worldwide:
- **Europe**: 1–3 business days
- **North America**: 2–4 business days
- **Asia**: 2–4 business days
- **Australia**: 3–5 business days
- **South America**: 3–5 business days
- **Africa**: 4–6 business days
2. DHL Economy Select:
- Europe: 2–5 business days
- North America: 5–7 business days
- Asia: 5–7 business days
- Australia: 7–10 business days
- South America: 7–10 business days
- Africa: 7–10 business days
Note that these are approximate delivery times and can be affected by factors such as customs processing, local holidays, and remote locations.
Can the dress be tailored to fit my specific body measurements?
Yes, every dress can be made either to your specific body measurements or to a standard size.
For customized orders tailored to precise measurements, the price is calculated individually and includes an additional charge of at least 10%.
What are the shipping costs?
Standard shipping is free for all purchases. Expedited shipping via DHL can be arranged upon request at the buyer's expense. Shipping costs are calculated individually based on factors such as location, weight, and size of the parcel.
How do I choose the right wedding dress size?
We recommend checking our size chart and measuring yourself carefully to select the closest size. If you need assistance, our customer support team is happy to guide you. Custom sizing is also available for a perfect fit.
Can I customize my wedding dress?
Yes, we offer customization options for many of our dresses. You can choose custom measurements, fabric, or other details to ensure the dress fits your vision.
Do you offer rush orders for wedding dresses?
Yes, we do offer rush orders for an additional fee.
Extra charge:
It is paid 15% extra for urgency of making an order within 6 weeks
It is paid 10% extra for urgency of making an order within 6-8 weeks
The availability of an expedited sewing service would have to be confirmed before purchase.
*Extra is for rush production only. Expedited shipping is not included.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and times vary depending on the destination. Please check our shipping policy or contact us for specific details.
Do you provide a fitting guide or recommendations?
Yes, we offer a detailed size guide on our website, as well as tips for measuring yourself accurately. If you need further assistance, our customer service team is available to help you with any questions.
Can I get a dress made to my custom measurements?
Yes, many of our dresses can be made to your exact measurements. We offer a custom sizing option during checkout, and our team can assist you with the measuring process to ensure a perfect fit.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. You can select your preferred payment method at checkout.
What should I do if the dress doesn't fit perfectly?
We recommend visiting a professional seamstress for any necessary alterations. We also offer customization to help ensure a better fit, so please reach out to us before ordering for assistance.
"Made to Measure" Or "Custom fit" option does not guarantee a 100% perfect fit, but most of the time the dress fits just perfect or only requires little touch-up for ideal fit.
How do I care for and store my wedding dress ?
Caring for, cleaning, and ironing your wedding dress is crucial to maintaining its beauty and ensuring it stays in perfect condition. Here are some important tips:
**Wedding Dress Care**
1. **Storage**:
- **Before the Wedding**: Store your dress in a cool, dry place. Avoid keeping it in direct sunlight, which could cause the fabric to fade.
- **In a Garment Bag**: Keep your dress in a breathable garment bag to protect it from dust and dirt. Make sure the bag is not too tight, allowing the fabric to breathe.
- **Avoid Hanging by Straps**: Do not hang your dress by the straps or sleeves, as this can stretch the fabric or cause it to lose its shape. Instead, use a padded hanger or keep the dress laid flat.
- **After the Wedding**: If you plan to store your dress long-term, have it professionally cleaned and preserved. Most bridal shops offer dress preservation services that involve sealing the dress in a special box to prevent damage.
2. **Handling**:
- **Keep Away from Makeup and Perfume**: Be careful with makeup, perfume, and hairspray as these can stain delicate fabrics. Consider using a cloth or towel to cover the bodice while getting ready.
- **Avoid Food and Drink Spills**: Handle the dress carefully to avoid any stains from food, beverages, or other substances.
**Wedding Dress Cleaning**
1. **Spot Cleaning**:
- If there are small spots or stains, gently blot the fabric with a clean, damp cloth. Do not rub or scrub, as this can damage the fabric or spread the stain.
- Test the cleaning method on a small, hidden area before cleaning the entire dress.
2. **Dry Cleaning**:
- **Professional Cleaning**: Most wedding dresses, especially those made from delicate fabrics like silk, lace, or satin, should be professionally dry-cleaned. Wedding dress dry cleaning is different from regular dry cleaning and requires special care to preserve the intricate details and fabrics.
- **Avoid Home Washing**: Never wash your wedding dress in a washing machine, as it can cause permanent damage.
3. **Cleaning After the Wedding**:
- **Timeline**: Ideally, have your dress cleaned within 6 weeks after the wedding to avoid any stains from setting in.
- **Preservation**: If you wish to preserve the dress for the future, opt for professional wedding dress preservation services. This typically includes cleaning, pressing, and storing the dress in an acid-free box to protect it from environmental damage.
**Wedding Dress Ironing**
1. **Use the Right Tools**:
- **Iron**: If your dress is wrinkled, use a steam iron set to the lowest heat setting, especially if your dress is made of delicate fabrics like tulle or silk.
- **Steam**: If your dress is too delicate for ironing, using a handheld steamer is a great option. Hang the dress up and gently steam the fabric to remove wrinkles. Hold the steamer a few inches away from the dress to avoid direct contact.
2. **Ironing Technique**:
- **Avoid Direct Heat**: Always place a clean cloth between the iron and the dress fabric to avoid damage. Iron the inside of the dress to avoid marks or damage to delicate fabrics.
- **Wrinkle-Free**: Focus on ironing any areas that are visibly wrinkled, such as the skirt or bodice. Be gentle around beads, lace, or embroidery to prevent any damage to these intricate details.
- **Hanging**: Once the dress is pressed or steamed, let it hang for a few hours to ensure any remaining wrinkles fall out naturally.
3. **Professional Pressing**:
- If you’re unsure about ironing your dress yourself or if it has intricate details, consider having it professionally pressed by a specialist.
**Additional Tips**:
- **Beading and Embellishments**: If your dress features beading, sequins, or other embellishments, avoid excessive pressure during cleaning or ironing, as these can become damaged or dislodged.
- **Avoid Storage in Plastic**: Do not store your wedding dress in a plastic bag for long periods, as it can trap moisture and cause yellowing or mildew.
By following these care, cleaning, and ironing guidelines, your wedding dress will remain in beautiful condition for years to come.